← Back to Store
💰 Refund Policy
Last Updated: June 2026
Our Promise: If we cannot deliver your product, you receive a full refund — no questions asked.
1. Refund Eligibility
You are eligible for a refund in the following cases:
- We were unable to deliver the product within the stated timeframe
- The product delivered was incorrect or defective
- The product key/code was invalid and we cannot provide a replacement
- Duplicate order was charged
2. Non-Refundable Cases
- Successfully delivered and activated products
- Gift card codes that have been revealed (even if the customer claims they didn't use it)
- Subscriptions that were successfully activated on your account
- Orders delayed due to incorrect information provided by the customer
- Change of mind after delivery
3. Refund Request Process
To request a refund:
- Create a support ticket in your account dashboard, OR
- Email us at billing@tushergaming.com
- Include your Order ID, the reason for your refund request, and any relevant screenshots
- Requests must be submitted within 7 days of the original order date
4. Refund Processing Time
Once your refund is approved:
- Refunds are processed within 24-48 hours
- The refund will be sent to the same bKash/Nagad/Rocket number you used to pay
- Bank transfer refunds may take 3-5 business days
5. Contact for Refunds
Email: billing@tushergaming.com
WhatsApp: +880 18843-76775
Response time: Within 24 hours